Effective Date: August 2, 2026

Fresh Hibiscus LLC (referred to as “we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you.

Contact & Identity Information:

Includes your email address, legal name, and other details you provide when purchasing products, subscribing to services, or contacting us regarding advisory services.

Professional and Career-Related Information (when applicable):

Includes career history, educational background, professional skills, industry expertise, certifications, and career goals. This also encompasses documents (such as resumes or portfolios) and links to professional networking profiles shared with us.

User-Generated Content:

Includes any information, queries, messages, or data you provide while interacting with our AI-powered tools, chatbots, or related technologies. Please refrain from sharing sensitive personal information or confidential business information through these tools.

Payment Information:

Payment information may be collected and processed depending on the payment method used. Payments made by credit card or other electronic methods are processed securely through third-party payment processors. We do not store or have access to your full credit card details. For payments made by check, bank transfer, or other direct methods, we only collect and retain the information necessary to process and verify the transaction.

Multimedia Data:

Includes audio, visual, or electronic information, such as recordings of online sessions, workshops, or webinars. For coaching and advisory sessions, these recordings may be collected with appropriate notice and consent. They may be used to ensure the accuracy of deliverables (such as summary reports and strategic roadmaps), improve service quality, and maintain internal records.

Usage Data:

Includes information collected automatically when visiting our website, such as your IP address, browser type, pages viewed, time spent on the site, referring source, and general website activity.

2. How We Use Your Information

We use your personal information for the following business purposes:

• To process transactions, manage accounts, and deliver products or advisory services.
• To prepare deliverables, including summary reports, strategic roadmaps, and other materials based on consulting or coaching sessions.
• To provide, maintain, and improve our customer support and AI-powered services.
• To communicate with you regarding purchases, inquiries, services, or support requests.
• To send optional updates, newsletters, or information about our services where you have provided consent.
• To monitor and analyze website usage, performance, and user behavior to improve our content and services.
• To comply with legal obligations and prevent fraudulent or unauthorized activities.

3. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

We only share information in the following limited circumstances:

To Complete Transactions:

Sharing necessary information with payment processors and service providers required to complete transactions.

To Comply with the Law:

If required by applicable laws, legal processes, subpoenas, or government requests.

To Protect Rights and Safety:

To protect the rights, property, or safety of Fresh Hibiscus LLC, our clients, or the public.

4. Third-Party Service Providers

We engage trusted third-party service providers to perform essential business functions. These categories include:

Infrastructure Services:

Website hosting, secure cloud storage, security services, and payment processing.

Communication & Marketing Services:

Email delivery services, CRM management, newsletter platforms, and webinar services.

AI Processing & Analytics:

AI-powered tools, transcription services, and analytics platforms used to process user inquiries, session information, and website activity to generate summary reports, provide automated support, and maintain internal records.

These third parties are granted access to your information only to the extent necessary to perform these services and are bound by appropriate confidentiality and security obligations.

Information processed through these AI tools is not used for third-party model training unless explicitly disclosed and permitted.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website activity, improve website functionality, and enhance your user experience.

Our Use:

We use cookies to operate our site, improve website functionality, understand general traffic patterns, and enhance user experience.

Your Control:

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, please note that some portions of our service may not function properly if cookies are disabled.

Do Not Track:

Our website currently does not respond to "Do Not Track" signals from web browsers.

6. Data Security and Retention

We take reasonable and industry-standard administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

We retain your personal data only for as long as reasonably necessary to provide our services, comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.

7. Your Rights and California Privacy Disclosures

Depending on your residency, including the State of California, you may have the following rights:

Right to Know/Access:

Request disclosure of what personal information we collect and how it is used.

Right to Deletion:

Request deletion of your personal data, subject to certain legal exceptions.

Right to Correction:

Request that inaccurate or incomplete information be updated.

Right to Opt-Out:

Request to opt-out of marketing communications at any time via the "unsubscribe" link in our emails.

To exercise these rights, please contact us at:

Email: info@freshhibiscus.com

8. Children’s Privacy (COPPA)

Our services are directed at business professionals and are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children under 16.

9. International Data Transfers

If you access our website or services from outside the United States, please note that your information may be transferred to, processed, and stored in the United States.

Data protection laws in the United States may differ from those in your country of residence.

10. Third-Party Links

Our website may contain links to third-party websites, including affiliate partners and external service providers.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Fresh Hibiscus LLC

Email: info@freshhibiscus.com

Fresh Hibiscus LLC

2030 Main Street, Suite 1300

Irvine, CA 92614, USA