Effective Date: February 10, 2026

Fresh Hibiscus LLC (including our brands Fresh Hibiscus Ambitious and Fresh Hibiscus Publishing, referred to as “we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1.    Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you.

• Contact & Identity Information: Includes your email address, legal name, and other details you provide when purchasing products, registering for events, or signing up for advisory services.
• Professional and Career-Related Information: Includes career history, educational background, professional skills, industry expertise, certifications, and career goals. This also encompasses any documents (such as resumes or portfolios) and links to professional networking profiles shared with us.
• User-Generated Content: Includes any information, queries, or data you provide while interacting with our AI-powered tools or chatbots (e.g., Chatbase). Please refrain from sharing sensitive personal or proprietary information through these tools.
• Payment Information: All payments are processed securely via third-party payment processors. We do not store or have access to your full credit card details.
• Multimedia Data: Audio, visual, or electronic information, such as recordings of online sessions, workshops, or webinars. For coaching sessions, these recordings are used to ensure the accuracy of deliverables (e.g., summary reports and roadmaps) and for internal records.
• Usage Data: Information collected automatically when visiting our website, such as your IP address, browser type, pages viewed, time spent on the site, and referring source.

2.    How We Use Your Information

We use your personal information for the following business purposes:

• To process transactions, manage your account, and deliver products or advisory services (including the preparation of summary reports and strategic roadmaps based on session recordings).
• To provide, maintain, and improve our AI-powered customer support and automated services.
• To communicate with you regarding your purchases, inquiries, or support requests.
• To send optional updates, newsletters, or information about our services (only where you have consented to receive such communications).
• To monitor and analyze website usage, performance, and user behavior to improve our content and delivery.
• To comply with legal obligations and prevent fraudulent activity.

3.    Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We only share information in the following limited circumstances:

• To complete transactions: Sharing necessary data with payment processors.
• To comply with the law: If required by a valid legal process, subpoena, or government request.
• To protect rights: To protect the rights, property, or safety of Fresh Hibiscus LLC, our clients, or the public.

4.    Third-Party Service Providers

We engage trusted third-party service providers to perform essential business functions. These categories include:

• Infrastructure Services: Website hosting, secure cloud storage, and payment processing.
• Communication & Marketing: Email delivery services, CRM management, and webinar platforms.
• AI Processing & Analytics: Tools (such as Chatbase and transcription services) used to process session recordings or user queries to generate accurate summary reports, provide automated support, and maintain internal records. These third parties are granted access to your information only to the extent necessary to perform these services and are bound by strict confidentiality obligations. Data processed by these AI tools is not used for third-party model training.

5.    Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to track activity on our website and improve your experience.

• Our Use: We use cookies to operate our site, remember your preferences, and analyze traffic patterns.
• Your Control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, please note that some portions of our service may not function properly if cookies are disabled.
• Do Not Track: Our website currently does not respond to "Do Not Track" signals from web browsers.

6.    Data Security and Retention

We take reasonable and industry-standard administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. We retain your personal data (including session recordings and deliverables) only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal, accounting, or reporting requirements.

7.    Your Rights and California Privacy Disclosures

Depending on your residency, including the State of California, you may have the following rights:

• Right to Know/Access: Request disclosure of what personal information we collect and how it is used.
• Right to Deletion: Request the deletion of your personal data, subject to certain legal exceptions.
• Right to Correction: Request that inaccurate or incomplete data be updated.
• Right to Opt-Out: Request to opt-out of marketing communications at any time via the "unsubscribe" link in our emails. To exercise these rights, please contact us at info@freshhibiscus.com.

8.    Children’s Privacy (COPPA)

Our services are directed at business professionals and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

9.    Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: Email: info@freshhibiscus.com